Privacy Policy
Last updated: 14 October 2026
AutoTrade ('we', 'us', or 'our') operates the AutoTrade algorithmic trading platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services. By accessing or using AutoTrade, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information you provide directly to us, including: (a) Account registration data — full name, email address, and password when you create an account; (b) Payment and billing information — transaction IDs, plan details, and payment status processed via Razorpay (we do not store raw card numbers or UPI credentials); (c) Contact form submissions — name, email, subject, and message content; (d) Usage data — pages visited, features accessed, session duration, IP address, browser type, and device identifiers collected automatically via server logs and analytics.
2. How We Use Your Information
We use the information we collect to: provide, operate, and maintain the AutoTrade platform; process subscription payments and send transaction confirmations; respond to your enquiries and support requests; send service-related communications such as subscription renewals, security alerts, and policy updates; monitor and analyse usage patterns to improve platform performance; detect, prevent, and address technical issues, fraud, or unauthorised access; comply with applicable laws and regulations, including anti-money-laundering (AML) and know-your-customer (KYC) obligations where required.
3. Cryptocurrency Trading Data
AutoTrade provides algorithmic trading signals and strategy performance data. We do not access, control, or custody your cryptocurrency exchange accounts or funds. Any API keys you configure on your exchange are stored on your exchange account and are not transmitted to or stored on AutoTrade servers. Historical trade data and performance metrics displayed on the platform are derived from our proprietary strategy backtests and live paper-trading records, not from your personal exchange account.
4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with: (a) Payment processors — Razorpay processes payments on our behalf and is subject to its own privacy policy and PCI-DSS compliance obligations; (b) Service providers — hosting, analytics, and email delivery providers who process data solely on our instructions; (c) Legal authorities — where required by law, court order, or to protect the rights, property, or safety of AutoTrade, our users, or the public; (d) Business transfers — in connection with a merger, acquisition, or sale of assets, with appropriate confidentiality obligations.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Subscription and payment records are retained for a minimum of seven (7) years to comply with financial record-keeping requirements under applicable Indian law (including the Income Tax Act, 1961, and the Prevention of Money Laundering Act, 2002). You may request deletion of your account and associated data by contacting us; however, we may retain certain records as required by law.
6. Security
We implement industry-standard technical and organisational measures to protect your personal information, including TLS encryption for data in transit, hashed password storage, and access controls limiting data access to authorised personnel. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use a strong, unique password and enable two-factor authentication on your exchange accounts.
7. Cookies and Tracking Technologies
We use session cookies and local storage to maintain your authenticated session and remember your preferences. We may use analytics tools that set first-party or third-party cookies to understand aggregate usage patterns. You can control cookie settings through your browser; disabling cookies may affect certain platform functionality such as staying logged in.
8. Your Rights
Subject to applicable law, you have the right to: access the personal information we hold about you; request correction of inaccurate or incomplete data; request deletion of your personal data, subject to legal retention obligations; withdraw consent where processing is based on consent; lodge a complaint with a relevant data protection authority. To exercise any of these rights, please contact us using the details below.
9. Third-Party Links
Our platform may contain links to third-party websites, including cryptocurrency exchanges and financial data providers. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
AutoTrade is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised 'Last Updated' date and, where appropriate, by sending an email notification to your registered address. Your continued use of AutoTrade after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: [email protected] — or use the contact form at autotrade.app/contact. We aim to respond to all privacy-related enquiries within 30 days.